NewEvery agent tool call now routes through the governed MCP gateway — policy check, audit log, then dispatch.Read the changelogarrow_forward
XOOZLYAI Orchestrator
routeHow it workssmart_toyAgent fleetshieldGovernance & trustsellPricingmenu_bookDocsarticleBloghistoryChangelog
Log inStart free
grid_viewProductsrouteHow it workssmart_toyAgent fleetshieldGovernance & trustsellPricingmenu_bookDocsarticleBloghistoryChangelogHelp centreLog in
Start free
  1. XOOZLY
  2. chevron_rightProducts
  3. chevron_rightPost-Launch & Feedback
  4. chevron_rightCustomer Support Agent
H2Post-Launch & Feedback

Customer Support Agent

Handles tier-1 support queries, FAQs, and ticket triage/routing to humans for complex cases.

Start freedashboardOpen in the console

How it runs

inboxWhat it reads
Knowledge base, product docs, ticket history.
outboxWhat it produces
Resolved tickets, escalation summaries.
scheduleWhen it runs
Continuous, real-time.

The same guardrails as every other agent

Customer Support Agent is governed exactly like the rest of the fleet. Its rule file is versioned, never edited in place. Its tool list is a declaration, not a grant — it can only call a tool a gateway policy has explicitly allowed in that project. Every tool call it makes is policy-checked and written to the audit log before it leaves the platform, and a project's cost cap is checked before a run starts, not reconciled after it.

shieldHow governance worksTrust centre

More in Post-Launch & Feedback

  • H1Feedback Aggregation AgentCollects and clusters feedback from app store reviews, support tickets, surveys, and in-app prompts.Read the product pagearrow_forward
  • H3Product Iteration AgentCloses the loop — routes clustered feedback + analytics signals back to the Product/Requirements Agent to re-prioritize the backlog.Read the product pagearrow_forward
  • H4Customer Success AgentTracks per-account usage patterns and health scores, flags churn risk to a human CSM ahead of renewal, and surfaces expansion opportunities; distinct from Customer Support Agent, which handles reactive tier-1 tickets, not proactive account health.Read the product pagearrow_forward
XOOZLYAI Orchestrator

Ready to orchestrate your AI fleet with total confidence?

Start a project, set a cost cap, and watch the loop run with every tool call policy-checked and logged before it leaves the platform.

Start freearrow_forwardSee what shipped
  • check_circleNo credit card required
  • check_circleYour keys, your model spend
  • check_circleEvery tool call audited

Platform

  • All productsarrow_forward
  • Orchestration looparrow_forward
  • Agent fleetarrow_forward
  • Governed control planearrow_forward
  • Pricingarrow_forward

Trust & legal

  • Trust centrearrow_forward
  • Security & compliancearrow_forward
  • AI use policyarrow_forward
  • Report a vulnerabilityarrow_forward
  • Data subject requestsarrow_forward

Resources

  • Documentation & guidesarrow_forward
  • Engineering & research blogarrow_forward
  • Changelogarrow_forward
  • Uptime & reliabilityarrow_forward

Browse by domain

  • Strategy & Researcharrow_forward
  • Developmentarrow_forward
  • QAarrow_forward
  • Governance & Orchestrationarrow_forward
  • All 10 domainsarrow_forward
XOOZLY
© 2026 XOOZLY · 61 agents · 10 domains · 8 SDLC stationsAI use policyarrow_forwardLog inarrow_forward99.9% uptime SLAarrow_forward